Please use the file upload tab on the products page.
Alternatively, please click this link and follow the easy instructions to send your photos to us.
CLICK HERE
Additional information:
We request that you use WeTransfer to send your files. www.wetransfer.com
WeTransfer is a simple and free tool used to send large files, securely over the internet. Files can be sent from a computer or smart device.
You do not need to create an account. The free version allows you to send up to 2GB at a time.
If you have any further queries, please pop us a mail and we will assist or find an alternate method for transferring your files.
DO YOU POST ORDERS TO ANYWHERE IN SOUTH AFRICA?
Absolutely! We ship across South Africa through our trusted courier partners. Please select the relevant shipping option for your address at check-out.
The Courier Guy – Across South Africa. Please select the correct option. Selecting the incorrect will incur additional costs and shipping will delayed.
Pudo – most cost-effective shipping method. Please select for outlying / high risk areas.
PLEASE NOTE: We cannot take responsibility for parcels once they are within the shipping system & will not be liable for loss or damage incurred during shipping.
DO YOU ALLOW COLLECTION OF ORDERS?
We do offer collection as a shipping option. This could be collection in person or sending your own courier to collect.
Please check with us about collection times and the address.
We are located in Marina da Gama, Southern Suburbs Cape Town.
We do not have a physical store.
Return Policy for Photo Magnet Co.
As a small business crafting personalised products just for you, we have a specific return policy to keep things fair and sustainable. Please review it below.
1. Orders Are Custom and Final
- Because each magnet is made to your unique specifications, we cannot accept returns or issue refunds for custom orders unless there’s an issue caused by us. This includes:
- Change of mind or no longer wanting the item.
- Errors in your uploaded photo (e.g., low quality, wrong image) or design choices after approval.
2. When We’ll offer of a Replacement
We will happily resolve issues if:
- Product Faults: Your magnet arrives damaged, defective (e.g., peeling print, weak magnet), or not as ordered due to our mistake.
- Our Error: We printed the wrong photo, size, or design compared to what was ordered.
3. How to Request a Replacement
- Timeframe: Let us know within 7 days of delivery by emailing hello@photomagnetco.co.za with your order number and photos of the issue. Please also attach a picture to your email.
4. What You’ll Get
- Replacements: For approved replacements, we’ll remake and resend your magnet at no extra cost
- No Refunds for Custom Work: Due to the personalized nature of our products, we can’t offer refunds outside of defects or our errors.
5. Our Commitment
As a small business, we pour care into every order. If something’s not right because of us, we’ll fix it. Questions? Contact us at hello@photomagnetco.co.za – we’re here to help!
Absolutely not.
Once your files have been sent, the link will expire.
The downloaded files will be kept for 2-3 weeks after your order has been shipped and then permanently deleted from our system.
